Glacien Governed Agentic Workflow Framework

Six stages

Discover → Bound → Configure → Govern → Prove → Scale. Every stage has a specific deliverable, a specific decision, and a specific handoff.

1. 01DiscoverShadow representative users; capture the real workflow, exceptions, workarounds, systems, evidence, handoffs, and baseline.
   • Watch the workflow with the people who own it.
   • Record the exceptions and workarounds that never appear in a process document.
   • Capture the baseline the customer will measure the outcome against.
2. 02BoundSelect one measurable outcome; decide what stays deterministic, what needs AI, what needs an agent, and what remains a human decision.
   • Pick the outcome that matters, and the smallest workflow that changes it.
   • Assign responsibilities to the four lanes: deterministic, AI-assisted, agentic, human.
   • Agree the thresholds that will decide whether the workflow scales, changes, or stops.
3. 03ConfigureUse a packaged blueprint, then configure customer schemas, rules, tools, permissions, integrations, and exception paths.
   • Start from the packaged blueprint that fits the workflow.
   • Configure schemas, rules, tools, permissions, and integrations against the customer's environment.
   • Define the exception paths — the states a reviewer will actually see.
4. 04GovernLeast privilege, read / write separation, source evidence, approval gates, edit / cancel / override, audit, escalation, rollback, and kill switch.
   • Every agent runs with the minimum tool, permission, and data scope its job requires.
   • Every consequential action passes through an approval gate; every reviewer decision is auditable.
   • Cancellation, override, and rollback are first-class controls, not afterthoughts.
5. 05ProveRepresentative customer cases and human-reviewed ground truth; offline / shadow mode first, then reviewer-assist, then only approved low-risk actions.
   • Run against representative customer cases with human-reviewed ground truth.
   • Move from offline to shadow to reviewer-assist before any approved action.
   • Publish observed results only after the customer signs off on the measurement.
6. 06ScaleExtend to more teams, document families, regions, and actions only after thresholds pass; monitor quality, drift, corrections, cost, latency, and unintended actions.
   • Extend one axis at a time — team, document family, region, action.
   • Monitor quality, drift, correction patterns, cost, latency, and unintended actions.
   • Roll back or narrow scope when a monitoring signal crosses its threshold.