From enterprise search
to enterprise action.
Glacien Enterprise Knowledge & Action Agent turns scattered enterprise knowledge into secure, cited answers and governed business actions on AWS — for HR, Legal, Sales, IT, Compliance, and project teams.
What is the Knowledge & Action Agent?
A secure enterprise AI assistant. Built on AWS, connected to your internal knowledge, scoped to each user’s permissions, and able to take approved actions on their behalf.
Which knowledge sources can it search?
SharePoint, Google Drive, Confluence, Jira, ServiceNow, CRM, email, policy repositories, contracts, project folders, and other enterprise systems.
Who is allowed to use it?
Every employee — with answers scoped to what each person is permitted to see, based on existing enterprise access controls.
Does it respect permissions?
Yes. The agent only returns information the user is already authorised to view. No bypass, no over-exposure.
Can it cite its sources?
Every answer comes with source references. Employees verify the originating document before relying on a response or acting on it.
Can it actually do anything?
Yes. Beyond Q&A, it can draft emails, create tickets, generate proposal sections, update workflows, and route requests — with human approval where required.
Where does our data live?
Inside your AWS account. No content leaves your environment. Customer-managed encryption. Full audit trail on every query and action.
Enterprise knowledge already exists. Reaching it does not.
Knowledge is scattered
SharePoint, Google Drive, Confluence, Jira, ServiceNow, CRM, email, contracts, policies, project folders — each useful, none unified. Employees waste hours just looking.
Answers are inconsistent
Different teams give different answers to the same question. Decisions slow down. Work is duplicated. Institutional knowledge gets re-created from scratch.
Generic AI tools are unsafe
Off-the-shelf chatbots cannot respect enterprise permissions, cannot cite sources, and cannot trigger approved business actions inside your systems.
One secure interface to find trusted answers, summarise content, generate drafts — and take governed actions on behalf of the people you trust.
Find trusted answers. Reuse institutional knowledge. Take approved actions.
When an employee asks “where is the answer, and what should I do next,” the Knowledge & Action Agent provides both.
Find trusted answers.
One natural-language interface across every connected source. Permission-aware. Every response cites the documents it came from, so employees can verify before they act.
Reuse institutional knowledge.
Department-specific agents tuned for HR, Legal, Sales, Project, IT, and Compliance. Past work — proposals, decisions, policies, case studies — becomes immediately reusable across teams.
Take approved actions.
Beyond Q&A: draft emails, create tickets, generate proposal sections, route requests for approval, update workflows — through controlled APIs with human-in-the-loop where it matters.
One platform to search, cite, specialise, act, and govern.
Five capability modules sit inside a single platform. One assistant. One contract. One audit trail.
Search
Unified, natural-language search across every connected enterprise repository — one interface for SharePoint, Confluence, Jira, Drive, and more.
Cite
Every answer references the source documents it came from. Permission-aware, so users only see what they are authorised to access.
Specialise
Department-specific agents for HR, Legal, Sales, Project teams, IT, and Compliance — each tuned to that team's knowledge and tone.
Act
Approved actions through APIs, workflows, and human approval checkpoints — create tickets, draft emails, route requests, update workflows.
Govern
Every question, source, response, action, approval, and exception is logged for audit, compliance, and continuous improvement.
Concrete deliverables — in your environment.
Each engagement produces working software in your AWS account, not a slide deck. The list below is what lands on your team’s desk.
One platform. An agent for every team.
Each agent is a specialised lens on the same governed platform — tuned to one team’s knowledge, tone, and approved actions.
Answers employee questions on leave, benefits, onboarding, travel policy, expenses, and internal procedures.
Searches contracts, clauses, obligations, renewal terms, risks, and standard legal language across the contract repository.
Helps sales and pre-sales teams reuse case studies, proposal templates, pricing narratives, and solution content.
Summarises project documents, decisions, meeting notes, risks, actions, and delivery status across project folders.
Answers IT support questions, guides troubleshooting, creates tickets, and recommends next steps for common issues.
Helps teams find policies, controls, evidence, regulatory obligations, and internal compliance guidance on demand.
Built on AWS. Your data, your account.
The Knowledge & Action Agent extends AWS-native services instead of replacing them. Enterprise data stays inside the customer-controlled AWS environment.
Amazon Q Business native
Enterprise assistant with built-in permissions-aware responses and citations across multiple data sources.
RAG over enterprise data
Amazon Bedrock Knowledge Bases retrieves over your proprietary content. Multiple foundation models per use case.
Agent workflows & actions
Bedrock Agents orchestrate steps; Lambda, API Gateway, and Step Functions execute approved business actions safely.
Customer-controlled & governed
Data stays in your account. IAM, CloudTrail, Bedrock Guardrails, full audit logging — Marketplace procurement, EDP applies.
Three ways to get started.
From a single high-value use case to enterprise-wide rollout to ongoing managed knowledge operations. Each path produces working software in your environment.
4-week MVP
- Use-case discovery & data-source selection
- Knowledge ingestion & secure Q&A assistant
- Permission-aware citations
- User testing & MVP success report
Enterprise rollout
- Multi-source enterprise search
- Department-specific agents (HR · Legal · Sales · IT · Compliance)
- Access-control design & workflow integrations
- Admin dashboard, governance logging, training support
Managed knowledge operations
- Knowledge base tuning & retrieval optimisation
- Usage analytics & unanswered-question analysis
- Content gap reporting & prompt iteration
- Governance reporting & monthly improvement backlog
Procurement via AWS Marketplace — Private Offers and Channel Partner Private Offers supported. Existing AWS commit (EDP) applies.
We build enterprise AI you can put in front of every employee.
Glacien designs and deploys secure AI assistants and multi-agent systems on your platform, customised to your operations. The Knowledge & Action Agent is the front door — the assistant your HR, Legal, Sales, IT, Compliance, and project teams use every day to find trusted answers and complete approved work.
AWS Select Partner with Agentic AI specialisation. Singapore-headquartered with onshore leadership and offshore engineering across India. We do not advise. We build, deploy, govern, and stand behind what we deliver.
Enterprise AI, answered.
Ready to give your teams
one trusted way to ask, search, and act?
Book a 30-minute walkthrough. We will show a live agent answering enterprise questions with permissions and citations, demo an approved business action, and scope a 4-week MVP for your strongest use case. No slides that waste your time.